Contact Information

Mossman Support Services Health Management Statement

Mossman Support Service’s priority is the well-being and safety of our clients, staff, volunteers and the community.

During a public health emergency, the Chief Health Officer can issue Public Health Directions to assist in containing, or to respond to, the spread of infection within the community.

Mossman Support Services are required to adhere to the Direction from the Chief Health Officer.

Mossman Support Services will continue to deliver quality, person-centred services to support vulnerable and disadvantaged members of the community to foster hope and independence in a welcoming non-judgemental environment.

We continue to take advice, recommendations and directions from the Queensland and Australian Government and have taken actions to provide a safe and healthy environment whilst continuing to provide our vital services to the community.

Our policies and procedures regarding pandemics are developed and reviewed in accordance with the latest information, advice and directives issued by Queensland Health and The Australian Government and in consideration of our Service Vision and Mission Statements and Values.  

Some of the strategies and practices we implement:

·         Display of information for Practicing proper hand sanitizing procedures and hygiene practices

·        Providing Personal Protective Equipment – hand sanitiser, masks, gloves

·        Ongoing regular cleaning of surfaces

·         Revising practices in high traffic areas

·         Having meetings outdoors wherever possible

·        Offering alternate meeting options – via phone, zoom or outdoors

·         Requirement for anyone who has symptoms such as a cough, fever, fatigue, sore throat, and shortness of breath to not attend the service in person.

The following contacts may be of assistance for support:

Beyond Blue 1800 512 348 (24 hours, 7 days a week).

Lifeline :over the phone on 13 11 14, available 24 hours 7 days a week

via text on 0477 13 11 14, between 6pm and midnight AET, 7 days a week

Kids Helpline offers counselling to children and young adults (aged 5 to 25). Call 1800 55 1800

Mental health access line on 1300 642 255 (available 24/7)