Director

Stephen Oldham

A lifetime of travelling worldwide found Stephen moving to the Douglas Shire in 2008. After a 35-year international career in Nursing specialising predominantly in Palliative Care — with many leadership positions across Clinical, Education and Management — he and his partner Paul developed and expanded Community Funerals over 16 years. Stephen has a strong skill set and is committed to volunteering in his community.

Director

Phoebe Kitto

Phoebe serves as Director of Human Resource Dynamics with a wealth of experience and expertise. A resident of the Douglas Shire since 2000, she brings a strong commitment to good governance and ethical practices. Her diverse business skills and lateral thinking enable her to develop innovative solutions that drive organisational success.

Director

Peter McKeown

Peter brings valuable local knowledge and strong community connections to the board through his roles as a Local Councillor and small business owner in the Douglas Shire.

Director

Dr Debbie Jaggers

Dr Debbie Jaggers is the National Foundational Supports Lead, Disability Reform at NDS (National Disability Services) — the peak body for disability service providers in Australia. Her career has spanned health and social care, aged care and disability across the UK and Australia. Debbie is a graduate of the Australian Institute of Company Directors and brings many years of corporate and practice governance experience at both regional and national level.

Director

Steve Prideaux

Steve Prideaux is an experienced CEO, board advisor and investor with more than 30 years of leadership across retail, digital media, finance and technology. He has led major business transformations and founded successful ventures reaching multi-million-dollar valuations. Steve currently serves as Chairman of Next Financial Services Group, founder and board member of Digital Investment Group, and board member of Rafiki Mwema, a charity supporting vulnerable youth in Kenya.

Chief Executive Officer

Heather Taylor

As CEO of Mossman Support Services, Heather brings a proven track record in strategic leadership, community development, and human rights. With a strong foundation in the not-for-profit sector, her work is deeply rooted in cultivating healthy work cultures and championing person-centred leadership. Throughout her career, Heather has worked alongside strong leaders and changemakers, embedding skills in building inclusive, purpose-driven teams that create meaningful and lasting impact.

Finance Officer · Lifestyle Plan Management

Karla Eldridge

Karla is a Finance Officer and Plan Manager whose long-standing commitment reflects both her expertise and her integral role within the team. While her path into community services may have been unexpected, she has found her niche working with numbers and budgets — something she genuinely enjoys and excels at. She plays a key role in supporting financial processes and helping participants feel confident and supported in managing their plans. Known for being organised, creative and straightforward, Karla brings both precision and practicality to her work. Outside the office, she enjoys crafting and spending time at Tinaroo Dam and the beautiful Tablelands.

Community Engagement Worker

Per Kaartinen

Per is passionate about social justice and creating lasting positive change. He believes in supporting people through inclusive and meaningful connections that help build strong, caring communities. Fun-loving, creative and considerate, Per brings warmth and energy to everything he does — and loves beachcombing, bushwalking, gardening, and exploring Wonga Beach and the Daintree.

Intensive Family Support Practitioner

Chloe

Youth Development Coordinator

Brody Andrews

Brody has been with the organisation since 2021. With a Master of Professional Psychology and AHPRA registration, Brody is passionate about supporting young people to reach their full potential. He finds the most rewarding part of his role is seeing young people grow and overcome challenges. Motivated, empathetic, and committed, Brody enjoys table tennis, reading, and spending time at home with family.

Community Connect Worker

Therese Maloney

With MSS since 2022, Therese is passionate about empowering people to find their potential and reminding them there is always a new day to start over. Compassionate, creative and resourceful, she loves helping people find a pathway through life's big challenges. She describes herself as someone who feels privileged to live in paradise — immersed in rainforest, reef, rivers and culture.

Emergency Relief Administrator · Plan Management Assistant

Leiona Latu

Leiona has been part of Mossman Support Services since 2016 — one of our longest-serving team members. She first joined as a volunteer at reception, became a part-time receptionist, then an Emergency Relief Officer, and now supports Plan Managed participants with their NDIS plans and coordinates room hire. Warm, reliable and deeply connected to Mossman, Leiona reflects the care and community spirit that define MSS.

Lifestyle Support Services Coordination

Nicola Falstein

Nicola has been a valued member of the MSS team since 2014, making her one of our longest-serving staff members. She first came on board as a volunteer, helping to raise funds for a new disability bus — an experience that sparked a deeper commitment to the organisation and the people it serves. When the opportunity arose to take on a greater role, Nicola didn't hesitate. Passionate about community support and inspired by the variety her work brings each day, she takes pride in building genuine connections and helping people live full, independent lives.

Lifestyle Support Services Coordination

Reanna Wickenton

With six years at MSS, Reanna brings a warm and thoughtful approach to her role as Lifestyle Support Coordinator. She was drawn to community services because people naturally open up to her — and because she has seen firsthand how the right support, offered at the right time, can change the direction of someone's life. Every day is different, and that variety is something she genuinely values: meeting new people, hearing their stories, and witnessing the real difference that quality support can make. Caring, empathetic and patient, Reanna enjoys reading, cooking, swimming and camping with her family. Her favourite local escape is a dip in one of the region's beautiful rainforest creeks.

People, Culture & Communications Coordinator

Holly Todd

With MSS since 2021, Holly is driven by a desire to enrich the community and be part of the change. She loves sharing the amazing stories of MSS people and the incredible achievements of the organisation. Thoughtful, passionate and funny, her favourite local spots include her horse paddock, a secret swimming hole and Undine Sand Cay.

Intensive Family Support Practitioner

Trish Rayner

Trish has lived in the region for six years and has been a Family Support Practitioner at MSS since January 2020, previously working in Child Protection and Disability Services in the Wide Bay region. She loves this role for its diversity — never a dull moment. A mother and grandmother, Trish enjoys holidays with her grandchildren, gardening, camping, music festivals and motorcycling. Available Monday, Tuesday and Wednesday.

Reception

Tahnee DeBrueys

Team Member

Harper

Admin to CEO

Astrid

Astrid is the Administration Officer supporting the CEO, bringing a background in children's services and nearly two years of dedicated service with the organisation. Deeply motivated by a genuine passion for helping others, she finds the greatest reward in seeing the positive difference MSS makes in people's lives. Her compassionate, reliable and dedicated nature shines through in everything she does. Outside of work, Astrid is a self-proclaimed foodie and lover of wildlife — and if she's not exploring new flavours, you'll likely find her at one of her favourite local spots, Shannonvale.

Team Member

Arwen