Mossman Support Services is NDIA registered to provide Plan Management to individuals with an approved NDIS Plan. We handle the finances so you have more choice, more control and less stress.
Plan management gives you the freedom to choose your providers while we handle the financial administration. Use any registered or non-registered provider. Negotiate pricing to pay less than the NDIS price guide and make value-for-money decisions. We pay your providers directly from your NDIS plan budgets — no stress, no delays, no paperwork for you to chase up. We monitor your spending across support categories, provide regular budget reports and alert you if you're getting close to your limits. We keep records of all payments and claims, prepare financial statements and submit claims to the NDIA through the NDIS portal. If you choose to be plan-managed, a Plan Manager is funded in your NDIS plan at no cost to you — it comes from a separate funding category. Your Plan Manager must be a registered NDIS provider (we are!). We claim directly from the budgets in your plan to pay your providers on your behalf. You can view your plan and budget at any time through the MyPlace portal to stay informed and in control.
We take care of the paperwork
so you can focus on
living
What does plan management mean for you?
Choice & Control
Provider Payments
Budget Tracking
Financial Reporting
What happens when you choose plan management?
Why choose
Mossman Support Services?
Ready to get started? Talk to Plan Management
Our Plan Manager is here to answer your questions, help you understand your options and get you set up. No obligation — just a friendly conversation.
📞 0439 289 510 | ✉️ planmanager@dscsa.org.au
Provider FAQ
Everything you need to know about invoicing correctly and getting paid on time.
A Plan Manager helps people with an NDIS plan manage their funding and payments. They:
- Check and approve invoices from providers and support workers
- Make sure the right NDIS codes and hours are used
- Reject invoices that don't meet NDIA rules
- Submit claims to the NDIA after services are delivered
- Arrange payment or reimbursement to providers and support workers
Each NDIS-funded service has a specific code set by the NDIA. These codes decide:
- The highest hourly rate that can be charged
- Which funding category the support belongs to
- Whether a claim will be accepted or rejected
If the wrong code is used, your payment may be delayed or rejected.
You can confirm the right codes with the NDIS participant, their Local Area Coordinator (LAC) or their Support Coordinator. Before invoicing, always check that:
- The participant has enough funding in that category
- The service matches the support item description
No. If a participant's plan is NDIA-managed or plan-managed, you must not charge more than the maximum rate listed in the current NDIS Pricing Arrangements and Price Limits. Remember:
- The price limit is the maximum, not a required rate
- You can charge less, but never more
Your invoice should include:
- The correct NDIS support item code and description
- The number of units (for example, hours)
- The hourly rate (not above the price limit)
- The dates the service was provided
- Your ABN and invoice number
Before sending your invoice, do a quick check:
- The code matches the service delivered
- The participant has funds available in that category
- Your rate is within the price limit
- Totals and calculations are correct
A quick review before you send can mean you get paid significantly faster.
Plan Managers send claims to the NDIA after services are delivered and a correct invoice has been received. Once the NDIA pays the claim, the Plan Manager arranges payment to the support worker or provider.
You can find the latest NDIS Pricing Arrangements and Price Limits on the official NDIS website. Always check the current version — price limits can change, and using an outdated rate may result in rejected claims.