Privacy Policy

Mossman Support Services Pty Ltd ABN 60 077 203 004 ("we", "us", "our") are committed to maintaining the privacy and confidentiality of personal information. We believe that the responsible use of personal information collected is critical to our business objectives and reputation.

We have elected to be subject to the Commonwealth Privacy Act 1988 and accordingly will adhere to the Australian Privacy Principles (APPs) when collecting, using, disclosing, securing and providing access to personal information.

As part of our commitment to privacy, we have adopted this Privacy Policy which deals with the management of personal information.

The contents of this Privacy Policy are subject to change and are not intended to create a contract between us and any individual or entity that provides us with personal information. From time to time it may become necessary to review or amend this policy. Any changes will be made as and when required. We will advise you of any changes by posting an updated version of this Policy on our website.

Our website and some emails include hyperlinks which enable access to third party websites. These third party websites are not subject to this Privacy Policy.

Personal information is any information, including any opinion, about an identified individual, or an individual who is reasonably identifiable:

Sensitive Information is personal information which is given a greater level of protection under the Australian Privacy Principles, such as information about your health, criminal records, religious beliefs or affiliations or political opinions. We only collect such information where we are permitted to do so under the Australian Privacy Principles and if such information is necessary to provide our services to you, or where we are required to collect it by law.

We may invite you to provide information about yourself so that we are able to provide our services to you and to our clients.

The extent and type of personal information we receive from you depends on the information you provide to us directly through our mailbox, website, telephone or face-to-face meetings, indirectly through clients of ours who provide services or information to you, and/or when you request services from us or one of our clients.

In order for us to provide you with our services or otherwise to deal with you, we generally require your name, address, contact details and interests. The type and amount of information necessary will vary depending on the services you require.

Your personal information will be held in a database record stored on secured servers that are protected in controlled facilities. Access to the database is limited to us and our key personnel.

Where it is lawful and reasonable to do so, you can remain anonymous or use a pseudonym if you wish. However, this may reduce the type and quality of services we are able to provide.

We use the personal information you provide to deliver services most suited to your needs.

We use your personal information to respond to your requests, to provide information about our services, to communicate with you, to provide and administer our services (including billing), to market our services by promotional and educational material, direct electronic marketing, newsletters and invitations, to gather feedback, to protect our rights and property, and to comply with any legal obligations.

We may use your personal information to inform you about our other services from time to time. However, we will give you an opportunity to decline to receive such communications.

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

We do not share personal information with third parties except as set out below or as necessary to provide our services or as required by law. We never sell your personal information.

Third parties to whom we may disclose your personal information include: clients with whom you already have or have requested services or information; our contractors and outsourced service providers; your authorised representatives; our professional advisers (including accountants and auditors); and government and regulatory authorities, as required or authorised by law.

Personal information collected by us may be transferred to our subsidiaries or related entities where necessary to meet the purpose for which you submitted the information. By submitting data to us electronically, you are providing explicit consent to trans-border transmission of data collected.

We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date.

You can request access to the personal information we hold about you. If we are unable to provide you with access, we will explain why. We will provide a copy within 28 days of your request. We reserve the right to charge a fee for searching for and providing access to your information.

You can contact us at any time to update your information. You can advise us of changes by email, telephone or letter using the contact details on our website.

Cookies (small text files placed on your computer when you first visit our website) may be used on some parts of our website. Most browsers now recognise when a cookie is offered and permit you to refuse or accept it. If you are unsure whether your browser has this capability, check with the software manufacturer, your technology help desk, or your internet service provider.

Cookies are primarily used to enhance your online experience and are not used to track the navigational habits of identified visitors unless we obtain your permission to do so. Much of the information we collect via cookies is statistical only (for example, the domain from which you access the internet, the date and time you access our site, and the internet address of the website from which you linked directly to our site) and is not personally identifiable. We use this information in aggregate form to make our site more useful and attractive to visitors.

We use internet service providers that have servers located in Australia. We may also use internet service providers that have servers located overseas, including cloud service providers. This means your personal information supplied online may sometimes be transferred overseas. If you elect to provide personal information through any of our online services you are deemed to consent to the possible overseas transfer of that information.

Apart from the above, we will only transfer your personal information overseas if:

We are committed to protecting your personal information from misuse and loss, and from unauthorised access, modification and disclosure. We will take reasonable steps to do so.

Our personnel who have access to personal information have been trained to maintain the confidentiality of such information.

We recognise our responsibility for protecting the privacy of your personal information. If you have questions or comments about our administration of your personal information, please contact us at the details below. You may also use these contact details to communicate any concerns or complaints you may have regarding compliance with this Privacy Policy.

If you are not satisfied with how we handled your complaint, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

If you have questions or comments about this policy or our administration of your personal information, please contact us at ceo@dscsa.org.au