Feedback helps us improve our services. We welcome feedback and complaints from anyone — including service users, families, advocates, carers, volunteers, other organisations or government departments. Your voice is important and will always be taken seriously.
Before you make a complaint, here's what you can expect from us. Anyone can provide feedback or make a complaint — whether you use our services yourself or support someone who does. You don't need to be a current client. All complaints are handled confidentially. We follow the principles of fairness, natural justice and privacy throughout the entire process. You will not be treated unfairly or face any reprisals for raising a concern. We aim to resolve complaints quickly and will keep you informed throughout.
You can choose any of these options — whichever feels most comfortable for you.
Speak directly to a Line Manager in person or by telephone, or ask to speak with the Manager. This is often the quickest way to resolve a concern. Post a letter to: The Manager, Mossman Support Services, PO Box 682, Mossman QLD 4873. Or fill out a feedback form from our brochure and give it to a Line Manager. Email us directly at manager@dscsa.org.au and our manager will respond as soon as possible. Complete our online Contact Form at any time. This is a secure and private way to share your feedback or concern with our team. If you feel your concern hasn't been resolved at the service level, you can contact our Manager, CEO or Board directly. General Manager, Mossman Support Services Via the Board Secretary, Mossman Support Services We are committed to making our feedback process accessible to everyone. We can arrange an interpreter, or you can contact the Translating and Interpreting Service (TIS) directly on 131 450. If you are deaf or have a hearing or speech impairment, you can use the National Relay Service (NRS) to contact us. Visit accesshub.gov.au ↗ for details.
Your feedback
matters to us
Your rights
Anyone Can Complain
Handled Confidentially
No Reprisals
How to provide
feedback or a complaint
Speak to a Line Manager
Write to Us
Send an Email
Use Our Online Form
Need to escalate your concern?
Service Manager
Board of Directors
Need assistance?
Feedback & Complaints
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Our process: We encourage you to first raise your concern with a Line Manager or the Service Manager. If you remain unsatisfied, you may escalate directly to the CEO or contact the Board through the Secretary. All contacts are treated with the same confidentiality and respect.
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First Point of Contact
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Contact the Board Directly
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Language Support
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Hearing & Speech Support