Security notice:  Our official Facebook page is currently compromised — see full details below

What’s happening

Dear Community Members, Partners, Volunteers and Local Businesses,

We are writing to advise that Mossman Support Services is currently managing a serious security incident involving our Facebook presence. We no longer have access to our official Facebook page or any affiliated groups. We are working closely with Meta to have the compromised page removed and the issue resolved as quickly as possible.

If your business or organisation has linked, tagged or affiliated itself with Mossman Support Services on Facebook, please temporarily remove or delink that connection until we advise it is safe to reconnect.

This does not affect our Instagram pages, which remain secure.

We also ask our community to remain vigilant. Please exercise caution if you receive messages, friend requests, fundraising appeals or other communications claiming to be from Mossman Support Services through Facebook or Messenger.

Until further notice

Please do not:

Avoid these
  • Engage with the compromised Facebook page or any affiliated groups.
  • Donate money through any Facebook fundraiser, cause or payment request claiming to support Mossman Support Services.
  • Accept friend requests from unknown people claiming to be associated with Mossman Support Services.
  • Respond to Facebook Messenger messages claiming to be from Mossman Support Services, Meta, or anyone requesting personal information.
  • Click on links sent through Facebook Messenger or suspicious Facebook posts relating to Mossman Support Services.
  • Provide passwords, verification codes or financial information to anyone claiming to be assisting with this issue.

Please do:

Take these steps
  • Report any suspicious posts, messages or profiles impersonating Mossman Support Services to Facebook immediately.
  • If you have interacted with the compromised page recently, consider changing your Facebook password, enabling two-factor authentication, and reviewing your Facebook security settings.
  • If you believe you have shared banking details or made a payment, contact your financial institution immediately.

A note on legitimacy

Please note that any communication received through Facebook or Messenger claiming to be from Mossman Support Services should not be considered legitimate at this time.

Once Meta has resolved the matter and we have completed our own due diligence to ensure the security of a new official Facebook page, we will notify everyone through our website, email, newsletters and other trusted communication channels. Only then will we invite the community to reconnect with our new page.

We sincerely apologise for the inconvenience and appreciate your patience, understanding and support while we work through this issue. Protecting our clients, staff, volunteers, supporters and the wider community remains our highest priority.

If you have any concerns, or believe you have been contacted by someone impersonating Mossman Support Services, please contact us directly by telephone or email rather than through Facebook.

Download the official notice

Read or save the full, signed security incident notice as a PDF — useful for sharing with your committee, staff or local business network.

Download the notice (PDF) opens in a new tab

Get in touch

For further information, please contact Holly:

Email
admin@dscsa.org.au
Phone
(07) 4098 2836 — option 2

Douglas Shire Community Services Association Ltd T/A Mossman Support Services

20 Mill St, Mossman QLD 4873  |  PO Box 682, Mossman QLD 4873

ABN 60 077 203 004  |  ACN 603 136 429

Thank you for your continued support and understanding.
Kind regards,
Mossman Support Services

Resources & Policies

Social Media Policy

Mossman Support Services manages official social media pages where we share stories, news and information about our programs and community. These Terms of Use govern how our pages may be accessed and used.

Last updated: January 2026  ·  By engaging with our pages, you agree to these Terms of Use.

Our Official Channels
📘 Facebook — New Page Under Construction
📸 Instagram — MossmanSupportServices
💼 LinkedIn — Mossman Support Services
▶️ YouTube — Mossman Support Services

Acceptable engagement

Our pages are a welcoming, respectful space for our community. Here's what we ask of everyone.

✅

We encourage you to

  • Protect your own privacy and that of others — avoid sharing personal details such as full names, private addresses, phone numbers or email addresses
  • Represent your own views honestly and authentically
  • Be kind, respectful and constructive in all interactions
  • Engage with content that is relevant to the topic being discussed
🚫

Users must not

  • Be abusive, harass or threaten others
  • Post defamatory, inappropriate or misleading comments
  • Use insulting, discriminatory, hateful or provocative language
  • Use obscene or offensive language
  • Share content that infringes the intellectual property rights of others
  • Repeatedly post the same content or make excessive posts on an issue
  • Promote commercial interests, petitions or unsolicited requests
  • Include internet links, website addresses or email addresses in posts
  • Make unsubstantiated claims about individuals, organisations or government policy
  • Encourage behaviour that may be illegal or give rise to civil liability
  • Incite hatred or discrimination based on personal characteristics (e.g. race, gender, disability, age, sexuality, family status)
  • Identify matters currently before a court or tribunal, or breach a non-publication order
  • Post comments irrelevant to the topic being discussed
  • Use our name, logo or branding without prior written permission
  • Impersonate another person
📄 Full Policy

Social Media Policy — Full Terms of Use

Last updated: January 2026

🌐 Third-party hosting

Our social media pages are hosted on third-party platforms, each with their own terms and conditions. When using any MSS social media page, you must also comply with the terms and conditions of the relevant platform. Platform terms can be found directly on each social media site.

🛡️ How we moderate content

Mossman Support Services reserves the right to hide or remove comments, or block users, that breach these Terms of Use — or at our own discretion where we deem the content to be harmful, defamatory, or likely to reflect incorrectly on a person, employee or our organisation.

Moderation is undertaken by our team, supported by automated tools where appropriate.

⚠️ Disclaimer

The information we share on our social media channels is provided for general information only and should not be considered professional advice.

While we make every effort to ensure information is accurate and current, MSS does not guarantee, and accepts no responsibility for, any loss, damage or consequences arising from:

  • reliance on information posted on our pages
  • comments or views expressed by other users
  • the accuracy or completeness of third-party content
  • content on external sites linked from our pages

Information on our social media pages may change at any time without notice. Users should seek independent advice relevant to their personal circumstances.

We take reasonable steps to protect our content, but we cannot guarantee that social platforms are secure or free from viruses or harmful components. Users should take appropriate precautions when accessing our pages.

Notification settings for receiving updates from our social media pages are managed by each platform. Users can adjust these settings directly within the platform.

To the fullest extent permitted by law, MSS excludes all liability for any loss, damage or cost incurred as a result of using or relying on content on our social media pages.

🔒 Privacy

Any personal information collected through our social media pages is managed in accordance with the Mossman Support Services Privacy Policy.

Our Privacy Policy outlines:

  • when and how we collect personal information
  • how your information is used
  • who your information may be shared with
  • your choices regarding how we use your information
  • how to access or correct personal information we hold

✉️ Contact us

We value your feedback. If you have questions about these Terms of Use, please contact us via our feedback form or visit us at our office.

Want a copy to keep?

Download the full Social Media Policy as an accessible PDF.