Resources & Policies

Social Media Policy

Mossman Support Services manages official social media pages where we share stories, news and information about our programs and community. These Terms of Use govern how our pages may be accessed and used.

Last updated: January 2026  ·  By engaging with our pages, you agree to these Terms of Use.

Our Official Channels
📘 Facebook — MossmanSupportServices
📸 Instagram — MossmanSupportServices
💼 LinkedIn — Mossman Support Services
▶️ YouTube — Mossman Support Services

Acceptable engagement

Our pages are a welcoming, respectful space for our community. Here's what we ask of everyone.

✅

We encourage you to

  • Protect your own privacy and that of others — avoid sharing personal details such as full names, private addresses, phone numbers or email addresses
  • Represent your own views honestly and authentically
  • Be kind, respectful and constructive in all interactions
  • Engage with content that is relevant to the topic being discussed
🚫

Users must not

  • Be abusive, harass or threaten others
  • Post defamatory, inappropriate or misleading comments
  • Use insulting, discriminatory, hateful or provocative language
  • Use obscene or offensive language
  • Share content that infringes the intellectual property rights of others
  • Repeatedly post the same content or make excessive posts on an issue
  • Promote commercial interests, petitions or unsolicited requests
  • Include internet links, website addresses or email addresses in posts
  • Make unsubstantiated claims about individuals, organisations or government policy
  • Encourage behaviour that may be illegal or give rise to civil liability
  • Incite hatred or discrimination based on personal characteristics (e.g. race, gender, disability, age, sexuality, family status)
  • Identify matters currently before a court or tribunal, or breach a non-publication order
  • Post comments irrelevant to the topic being discussed
  • Use our name, logo or branding without prior written permission
  • Impersonate another person
📄 Full Policy

Social Media Policy — Full Terms of Use

Last updated: January 2026

🌐 Third-party hosting

Our social media pages are hosted on third-party platforms, each with their own terms and conditions. When using any MSS social media page, you must also comply with the terms and conditions of the relevant platform. Platform terms can be found directly on each social media site.

🛡️ How we moderate content

Mossman Support Services reserves the right to hide or remove comments, or block users, that breach these Terms of Use — or at our own discretion where we deem the content to be harmful, defamatory, or likely to reflect incorrectly on a person, employee or our organisation.

Moderation is undertaken by our team, supported by automated tools where appropriate.

⚠️ Disclaimer

The information we share on our social media channels is provided for general information only and should not be considered professional advice.

While we make every effort to ensure information is accurate and current, MSS does not guarantee, and accepts no responsibility for, any loss, damage or consequences arising from:

  • reliance on information posted on our pages
  • comments or views expressed by other users
  • the accuracy or completeness of third-party content
  • content on external sites linked from our pages

Information on our social media pages may change at any time without notice. Users should seek independent advice relevant to their personal circumstances.

We take reasonable steps to protect our content, but we cannot guarantee that social platforms are secure or free from viruses or harmful components. Users should take appropriate precautions when accessing our pages.

Notification settings for receiving updates from our social media pages are managed by each platform. Users can adjust these settings directly within the platform.

To the fullest extent permitted by law, MSS excludes all liability for any loss, damage or cost incurred as a result of using or relying on content on our social media pages.

🔒 Privacy

Any personal information collected through our social media pages is managed in accordance with the Mossman Support Services Privacy Policy.

Our Privacy Policy outlines:

  • when and how we collect personal information
  • how your information is used
  • who your information may be shared with
  • your choices regarding how we use your information
  • how to access or correct personal information we hold

✉️ Contact us

We value your feedback. If you have questions about these Terms of Use, please contact us via our feedback form or visit us at our office.

Want a copy to keep?

Download the full Social Media Policy as an accessible PDF.